Pet Angels Ltd reviews and feedback - independently hosted by CustomerSure

9/10 – How easy were we to contact?
9/10 – How would you rate the speed we responded to your communication to us?
9/10 – How satisfied are you with our service?

Sally Taylor – 16 Mar 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Kim Szentivanyi – 14 Mar 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Jan and Gary Kerin – 14 Mar 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Marie – 08 Mar 15 – Add public reply

Nothing I'm super impressed with the service you guys give us! – What could we do to improve?

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Rachele Dickey – 03 Mar 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Alan Morrison – 02 Mar 15 – Add public reply

thorntons
8:12 PM (11 hours ago)

to me
Great thanks
Suzanne Thornton

Alan Morrison – 02 Mar 15

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Caroline Stringer – 25 Feb 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Fiona White – 25 Feb 15 – Add public reply

9/10 – How easy were we to contact?
9/10 – How would you rate the speed we responded to your communication to us?
9/10 – How satisfied are you with our service?

Sarah Hooker – 22 Feb 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Caitlin Harvey – 19 Feb 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Charmaine Rodger – 15 Feb 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Kim Monteba – 11 Feb 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Lesley Daly – 11 Feb 15 – Add public reply

10/10 – How easy were we to contact?
9/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Billy – 04 Feb 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Brendan Kingsbeer – 03 Feb 15 – Add public reply

Hi Brendan

It appears to be a supplier problem, as I have tried to pay them, and the same situation occurred.
They are currently investigating. I apologise for this inconvenience

Alan Morrison

Alan Morrison – 03 Feb 15

9/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Su Bell – 29 Jan 15 – Add public reply

8/10 – How easy were we to contact?
7/10 – How would you rate the speed we responded to your communication to us?
8/10 – How satisfied are you with our service?

Edgar – 27 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Anne Mathieson – 25 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Kim Szentivanyi – 25 Jan 15 – Add public reply

8/10 – How easy were we to contact?
8/10 – How would you rate the speed we responded to your communication to us?
8/10 – How satisfied are you with our service?

Justine – 20 Jan 15 – Add public reply

Think the service offerred is spot on and very thorough. Only minor issue we had was that our cat lost his magnetic collar a couple of days prior to our return and couldn't get in the house. Perhaps animals that require special access could be checked prior to leaving. – What could we do to improve?

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Campbell Wilson – 15 Jan 15 – Add public reply

Thanks Alan, probably just unfortunate timing. There is a spare collar/magnet in his food box if needed in future.

Invoice was paid the other day so hopefully you've received funds.

Thanks again!
Cam

Alan Morrison – 16 Jan 15
Hi Campbell

We placed the collar back on Henry just after the photo we sent on last day. It had been off several times while you were away (we should have replaced it), it appears to have come off again prior to your return. Lesson learned. Thanks for the feedback.

Alan Morrison

Alan Morrison – 15 Jan 15

Nothing really - we appreciated the additional services e.g. taking in the mail, feeding the goldfish; it gave us peace of mind. – What could we do to improve?

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

andrew quinn – 14 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Norah and Brendan Carr – 12 Jan 15 – Add public reply

Very impressed. Nothing was too much trouble. Cats happy and mail collected and stacked beautifully tidily. Will not hesitate to use Petpalz again. Thank you. – What could we do to improve?

9/10 – How easy were we to contact?
9/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Leanne bullock – 12 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Geof Mortlock – 12 Jan 15 – Add public reply

We have been very happy with Alan to date. Our dog is always in great spirits when we arrive home. – What could we do to improve?

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Lauren and Bill Charwat – 12 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Marc Schrafft – 11 Jan 15 – Add public reply

We were really happy with how Tilly (our cat) was looked after. We were a little disappointed that when she peed on the floor (carpet) that the person looking after her just put a telephone book on it and left it. They could at least have used the paper towels on the kitchen window sill or text us to let us know what we were coming home to. We were surprised it was like this as when there was poo in the pot plants on the deck we got a text message asking what we would like done about it and how they could clean it up. – What could we do to improve?

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
7/10 – How satisfied were you with our service?

Amanda Prowse – 09 Jan 15 – Add public reply

thank you for getting back to me. As I said earlier we just felt a bit disappointed and probably perplexed. This would not stop us using your service again as we were really happy with everything else and appreciated all they did to take care of Tilly.
Thanks again
Amanda

Alan Morrison – 09 Jan 15
Hi Amanda

We have followed up with the employee who looked after Tilly over the Christmas period.

Her response was most definitely that she would not have put a phone book over it to hide the issue. Given that we informed you of the solid waste on your deck, this issue would have been brought to your attention if she was aware of it. Several bags of solid waste rubbish were removed to your garbage as obviously the neighbourhood cats have been using your pot plants for some time, as your garbage would show.
We are disappointed, and at a lose to explain this situation. Our employee is exceptionally reliable and diligent in her duties.

Thank you
Alan Morrison

Alan Morrison – 09 Jan 15

Pots could have done with a bit more water but I have been told that it was hot over here - overall a good job. – What could we do to improve?

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
8/10 – How satisfied were you with our service?

Toni Stevens – 08 Jan 15 – Add public reply

Nothing. Your service was great. You were fantastic when one of my naughty cats disappeared for a few days - very responsive and I feel that you took his disappearance seriously. The cats were in excellent condition when I got home, so I think they must have had plenty of cuddles from your feeder. Thanks again. – What could we do to improve?

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Andrea Dickens – 07 Jan 15 – Add public reply

Nothing . . . thanks for looking after our three cats! – What could we do to improve?

9/10 – How easy were we to contact?
9/10 – How would you rate the speed we responded to your booking?
9/10 – How satisfied were you with our service?

Leslie Titheridge – 07 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your communication to us?
10/10 – How satisfied are you with our service?

Matthew – 07 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Jenny Grimmett – 06 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Jess Rowe – 06 Jan 15 – Add public reply

Would appreciate a text each time you visit instead of just the first time. Then can know what time you came and can assess whether its worth having two feeds a day. For example, for one booking, went away Friday night and morning feed done the following day at 11.30 am. If I had known it would be so late would have left cat more food as was long time in between. – What could we do to improve?

9/10 – How easy were we to contact?
9/10 – How would you rate the speed we responded to your booking?
7/10 – How satisfied were you with our service?

Leanne – 06 Jan 15 – Add public reply

Hi Leanne

Thank you for your comments, we do ensure that we send out txts, it appears at some stage over the Xmas / New Year period several of our txts were not dispatched (we are still investigating this)

As to feeding, please be aware that bookings are for either AM or PM feeding, we cannot guarantee feeding times, as delays at other client houses (out of our control) can significantly delay the service round. We do however try to at all times to meet client expectations

Alan Morrison

Alan Morrison – 06 Jan 15

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Penny – 05 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Jurgita Klein – 05 Jan 15 – Add public reply

10/10 – How easy were we to contact?
10/10 – How would you rate the speed we responded to your booking?
10/10 – How satisfied were you with our service?

Tracey – 05 Jan 15 – Add public reply

We booked several weeks in advance. It would have been reassuring to have received a confirmatory e mail a couple of days before feeding commenced. Otherwise, a good service. – What could we do to improve?