We were really happy with how Tilly (our cat) was looked after. We were a little disappointed that when she peed on the floor (carpet) that the person looking after her just put a telephone book on it and left it. They could at least have used the paper towels on the kitchen window sill or text us to let us know what we were coming home to. We were surprised it was like this as when there was poo in the pot plants on the deck we got a text message asking what we would like done about it and how they could clean it up. – What could we do to improve?
Amanda Prowse – 09 Jan 15
thank you for getting back to me. As I said earlier we just felt a bit disappointed and probably perplexed. This would not stop us using your service again as we were really happy with everything else and appreciated all they did to take care of Tilly.
Thanks again
Amanda
Alan Morrison –
Hi Amanda
We have followed up with the employee who looked after Tilly over the Christmas period.
Her response was most definitely that she would not have put a phone book over it to hide the issue. Given that we informed you of the solid waste on your deck, this issue would have been brought to your attention if she was aware of it. Several bags of solid waste rubbish were removed to your garbage as obviously the neighbourhood cats have been using your pot plants for some time, as your garbage would show.
We are disappointed, and at a lose to explain this situation. Our employee is exceptionally reliable and diligent in her duties.
Thank you
Alan Morrison
Alan Morrison –
